Order Fulfillment
- Upon receipt of payment, our team will begin provisioning your IT managed services as outlined in your selected service package.
- Service activation and onboarding typically occur within 1-3 business days. You will receive a confirmation email with details and next steps once your order is processed.
- For ongoing services, support and maintenance are provided according to your agreement and commence on the service start date
Refund Policy
- We strive to deliver high-quality IT services tailored to your business needs. If you are not satisfied with our services, you may request a refund within 14 days of your initial purchase.
- Refunds are only available for first-time purchases of monthly service plans and do not apply to renewal payments, one-time setup fees, or custom project work.
- To request a refund, please contact our support team with your order details and reason for the request.
- Approved refunds will be processed to your original payment method within 7 business days.
Cancellation Policy
- You may cancel your monthly service plan at any time by notifying us at least 7 days before your next billing cycle.
- Cancellations can be made through your customer portal or by contacting our support team.
- Upon cancellation, your services will remain active until the end of your current billing period. No further charges will be incurred after the cancellation is confirmed.
- No refunds are provided for unused portions of the billing period after the initial 14-day refund window.
Contact Us
If you have any questions about our fulfillment, refund, or cancellation policies, please contact us. We are committed to ensuring your satisfaction and will respond promptly to your inquiries.